Cancellation and Refund Policy

Cancellation and Refund Policy

Last Updated: 02/03/2025

At DUSTNY we strive to provide high-quality products and a seamless shopping experience. If you need to cancel an order or request a refund, please review our policy below.

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1. Order Cancellation Policy

1.1 Cancelling Before Shipment

• You may cancel your order within 24 hours of placing it for a full refund.
• To cancel, please send details us through HERE

1.2 Cancelling After Shipment

• Once an order has been shipped, it cannot be canceled. However, you may initiate a return once you receive the item.

1.3 Order Cancellation by Hey Mira

• We reserve the right to cancel orders due to the following reasons:

  • Product unavailability
  • Payment issues or suspected fraud
  • Incorrect pricing or description errors
  • Violation of our Terms and Conditions

• If we cancel your order, you will receive a full refund to your original payment method.

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2. Refund Policy

2.1 Eligibility for Refunds

• To be eligible for a refund, the item must be unused, in its original packaging, and returned within 7 days of delivery.
• Items that are damaged, used, or not in their original condition may not be eligible for a refund.

2.2 Refund Process

• To request a refund, contact us at HERE with your order details and reason for the return.
• Once we approve your request, you will receive return instructions.
• After receiving and inspecting the returned item, we will process the refund within 7 business days.

2.3 Refund Method

• Refunds will be issued to the original payment method used at checkout.
• If the original payment method is unavailable, store credit may be offered.

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3. Non-Refundable Items

The following items are not eligible for refunds:
❌ Digital/downloadable products
❌ Items marked as "Final Sale" or "Non-Returnable"
❌ Personalized/customized products
❌ Gift cards

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4. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service for returns, as we are not responsible for lost return packages.

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5. Late or Missing Refunds

• If you haven’t received your refund within the stated timeframe, first check your bank account.
• If the refund has not been posted, contact your credit card company or bank, as processing times may vary.
• If you still haven’t received your refund, email us at HERE for assistance.

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6. Exchanges

• We only replace items if they are defective, damaged, or incorrect.
• If you need an exchange, contact us within 2 days of receiving your order.

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